Shipping Policy

General Overview

This official Refund Policy clearly defines the standardized refund rules, applicable scenarios, processing procedures, and timeframes for all orders placed on our official website. This policy applies equally to all global customers, covering all our core products including high-protein grain cereal, high-protein grain crisp bars, grain-free high-protein granola baked cereal, and high-protein filled pastry crisps. We formulate unified, fair and transparent refund standards to protect the legitimate shopping rights and interests of every user, ensuring a secure and worry-free consumption experience worldwide. By placing an order on our website, you fully agree to abide by all terms specified in this Refund Policy.

Basic Refund & Return Eligibility

We provide a unified 60-day return and refund window for all eligible products from the date of order delivery. To qualify for a refund, the returned goods must remain in original condition, with intact original packaging, unopened, unused, and free from man-made damage, contamination or expiration. All products involved in return and refund applications must comply with our product return specifications to ensure standardized after-sales processing. This eligibility rule is implemented uniformly for both domestic and international orders with no regional differences.
Our store offers full free shipping for all products with no shipping fees or hidden charges for any order. The refund amount for eligible orders will be calculated in accordance with the actual payment amount of the order, following a unified USD settlement standard. No additional service fees or deduction fees will be charged for qualified refund applications.

Refund Processing Timeline

We adhere to a fixed and efficient refund processing cycle for all approved return requests. After customers successfully submit a return application and the returned products are received, inspected and verified by our official team, we will initiate the formal refund process without delay. All valid and approved refunds will be fully processed within 5 to 10 business days.
The entire refund process is standardized and unified for all global users. While we strictly follow the official processing timeframe to complete internal refund issuance, the final arrival time of the funds may be slightly affected by the settlement rules and processing efficiency of your personal payment institution or bank, which is beyond our control.

Refund Method & Settlement Rule

All refunds will be issued via the original payment method used when placing the order to ensure transaction safety and account consistency. Our website uniformly uses USD (United States Dollar) as the only settlement currency for all orders, and all refunds will be settled in USD in accordance with the original order transaction amount. No other currency settlement methods are supported.
We maintain complete and transparent transaction records for every refund order. Customers can check the order status and refund progress through their official website order page throughout the processing cycle, ensuring full visibility of the after-sales procedure.

Order & Shipping Related Refund Rules

All orders on our website are shipped within 1 to 3 business days after payment confirmation, with a unified global delivery cycle of 6 to 12 business days for all regions. There is no expedited shipping service available. For eligible orders with normal logistics delivery, refunds will be processed in strict accordance with the 60-day return policy. We do not provide special refund exceptions based on delivery time differences, as the global delivery timeframe is fixed and pre-notified for all users.
Since all products enjoy permanent free shipping services, no shipping cost deductions will be applied during refund processing for any qualified return order.

Non-Refundable Situations

To standardize after-sales management, we do not support refund applications under the following situations: return applications exceeding the 60-day valid return period; products that have been opened, consumed, used, or damaged artificially; products with damaged packaging caused by personal reasons; returns that do not comply with our official return specifications; and invalid return applications submitted with false information. All non-compliant refund requests will be rejected after official verification by our customer service team.

Policy Updates & Interpretation

We reserve the right to update and optimize this Refund Policy irregularly to adapt to service upgrades and industry standard adjustments. All updated terms will take effect immediately after being published on our official website. Continued use of our website and services after policy updates constitutes your recognition and acceptance of the latest refund terms.

Contact & Support

If you have any questions about refund eligibility, processing progress, return procedures and other related inquiries, please contact our professional customer service team through the official Contact Us page on our website. All official contact information and email channels are displayed on the Contact Us page, and we will provide timely, professional and accurate after-sales solutions for you.