Privacy Policy

General Overview

This Shipping Policy establishes official, standardized shipping rules and delivery terms for all orders placed on our website, applicable to all domestic and international global customers. It covers order processing timelines, global delivery cycles, shipping fee standards, and relevant service specifications for all our product lines, including high-protein grain cereal, high-protein grain crisp bars, grain-free high-protein granola baked cereal, and high-protein filled pastry crisps. All shipping services are implemented with unified global standards to ensure fair, transparent, and consistent delivery experiences for every user. By completing an order purchase on our platform, you agree to fully comply with the terms outlined in this Shipping Policy.

Order Processing Time

All confirmed and paid orders will undergo systematic verification, product quality inspection, professional packaging, and logistics arrangement by our team. The standard order processing and shipment window is 1 to 3 business days. Orders are processed sequentially in the order of payment confirmation. We ensure every product is carefully packaged to avoid damage, extrusion, or quality issues during transit, maintaining the original taste and integrity of our high-protein food products before delivery.

Global Delivery Timeframe

We provide unified global shipping services covering all domestic and overseas regions with consistent delivery standards for all customers. The standard global delivery period for all orders is 6 to 12 business days. This delivery timeframe applies equally to all regions without differentiated regional rules. There is no expedited shipping option available for any order, and all shipments will strictly follow the unified standard delivery cycle.
Please note that the delivery timeframe refers to regular business days and excludes weekends and official holidays. Minor delivery delays may occasionally occur due to uncontrollable factors such as regional logistics adjustment, customs inspection, or extreme weather conditions, which are beyond our operational control.

Free Shipping Policy

We offer 100% free shipping for all products and all orders on our official website. There are no minimum order requirements, no hidden shipping fees, no handling fees, and no additional surcharges for any domestic or international orders. All logistics and delivery costs are fully covered by our platform, allowing global customers to enjoy cost-effective and worry-free shopping services.

Unified Settlement Currency

All shipping service-related settlements and order payments on our website adopt a unified standard currency of USD (United States Dollar). All order pricing and service rules are based on USD settlement, with no other currency options supported. This unified rule ensures consistent pricing and transparent transaction standards for global users.

Delivery Tracking & Order Status

Once your order is dispatched, you will be able to track your shipment status and logistics progress through your official website order page. We provide real-time updated delivery information to help customers grasp the latest transportation status of their orders. If you encounter abnormal logistics status during the delivery process, you can submit a consultation request through our official channels.

Delivery Reminders & Customer Responsibilities

Customers are required to fill in accurate and complete shipping address, contact information, and receiving details when placing orders to ensure smooth delivery. We will not be responsible for delivery failures, repeated transportation, or package loss caused by incorrect or incomplete customer-provided address information. In case of temporary receiving address changes, customers need to submit modification requests in a timely manner before order shipment.

Policy Updates

We reserve the right to update, adjust and optimize this Shipping Policy in accordance with service upgrades, logistics system optimization and industry standard changes. All revised policy terms will take effect immediately after being officially published on our website. Your continued use of our website and purchasing services after policy updates indicates your acceptance of the latest shipping terms and regulations.

Contact & Support

For any questions regarding order shipment, delivery progress, logistics exceptions, and other shipping-related issues, please contact our customer service team via the official Contact Us page on our website. All official contact methods and email addresses are displayed on the Contact Us page, and we will provide you with professional and timely support and solutions.