Customer Service Policy

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We are committed to delivering a transparent, efficient, and customer-centric shopping experience for all global users. This Customer Service Policy outlines our official rules and standards covering order processing, global shipping, payment terms, return and refund services, and customer support channels. All services are uniformly implemented for both domestic and international customers to ensure consistent, fair, and reliable service quality across all regions.

Order Processing & Shipment Policy

All orders placed on our official website will be processed and shipped within 1 to 3 business days after successful payment confirmation. Our team conducts strict order verification, product inspection, and packaging procedures before dispatch to ensure all goods are intact and meet quality standards prior to delivery. There is no expedited shipping option available for all orders, and all shipments follow our unified global delivery schedule.

Global Delivery & Shipping Terms

We provide unified global delivery services for all products, with a standard delivery timeframe of 6 to 12 business days for both domestic and international destinations. The delivery period is consistent across all regions with no differentiated shipping rules. Additionally, we offer free shipping on all items with no extra handling fees, shipping surcharges, or hidden charges for any order. All delivery arrangements are standardized to guarantee stable and predictable transit times for every customer worldwide.

Payment Currency Regulation

To simplify global transactions and unify settlement standards, all products and orders on our website are denominated and settled exclusively in USD (United States Dollar). No other currency is supported for checkout and payment settlement. This unified payment rule ensures consistent pricing, transparent transaction records, and convenient financial settlement for global consumers.

Return Policy

We support a 60-day return service for all eligible products purchased on our platform. Customers may initiate a return application within 60 days from the date of order delivery if the products meet our return eligibility requirements, including unopened condition, intact packaging, and compliance with our product return regulations. All return requests will be reviewed and verified by our customer service team to confirm qualification before further processing. This return policy applies uniformly to all global customers without regional differences.

Refund Processing Policy

Once your return application is approved and the returned goods are received and inspected by our team, we will initiate the official refund process. All valid refunds will be completed within 5 to 10 business days. The refund will be issued via the original payment method used for order settlement. The exact arrival time of the funds may be slightly affected by the processing rules of your payment institution, while we will strictly follow the official processing cycle to ensure timely and full refund execution.

Customer Support & Communication

For any inquiries regarding orders, shipping, returns, refunds, product consultation, and other customer service matters, please submit your questions through our official Contact Us page. All official contact channels and email addresses are exclusively displayed on the Contact Us page. Our professional customer service team will respond to and resolve your issues promptly to ensure a smooth and satisfying shopping experience.